K17 smart watch + Airpods pro+Watch strap(Combo offer)

Delivery Charges

Koal provides free-of-cost delivery on any order value purchased from online store, for places designated as serviceable pin codes.

Tracking your Order
On your order confirmation you will receive a tracking URL which will show you the status of your order.

Delivery Time

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time. The product is delivered within 2-3 working days in India from the day of order confirmation. While Koal.com can commit on the date of dispatch of a product from our store, any delay during the transit of the shipment by the courier partner is not directly under the control of Koal.com and the company cannot be held liable for it. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition.

There are zero hidden charges when a customer makes a purchase on Koal.com. The prices listed for all the items are final and all-inclusive. The price that customers see on the product page is exactly what they pay.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at koalcompany2021@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at koalcompany2021@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.